To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn (having tried it on is ok)
  • No pet hair, fluff, or debris stuck to the item
  • No odors present
  • In the original ziplock packaging

Free gifts, promotional items and Sale/Clearance items are not returnable for refunds or exchanges.

Are there any charges for return?

  • There are no charges for returns themselves, however you are responsible for the charges of the return shipping
  • Original shipping charges are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied using the original method of payment, within 10 working days. Please be advised that some banks may take longer to process the refund. This is out of our control unfortunately.